Concerns and Complains 

It is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaints procedure.

Lipson Co-operative Academy values its relationship with parents, carers, and our local community. We are happy to receive suggestions and comments outside of this policy, as this can help us to identify areas of success and where we can make improvements.  

 The difference between a concern and a complaint

CONCERN	COMPLAINT
An expression of worry or doubt over an issue considered to be important for which reassurances are sought and a resolution is found at school level	An expression of serious dissatisfaction of previous concerns not resolved at school level and initially raised with the head teacher

It is in everyone’s interest that concerns, and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaints procedure.

Submit a complaint

If you have completed these stages and you still wish to submit a formal complaint please the PDF below for information on this process and use this link to submit your complaint.

 

 

Please see the below extracts from the policy with relation to timelines 

Complaint Process Timeline

There is an expectation that complaints would be resolved at school level and that mediation would take place to build trust in any breakdown in relationships between the complainant and the school. If the complaint escalates through the formal complaint stages set out in the Complaints Policy, the time span would range between 10 school days through to 80 school days.